A Day In The Life
Field Service Coordinator
"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "
What excites you about your company?
Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air.
What do you do on a day-to-day basis?
I balance my scheduled work day with whatever pops up. More specifically, I manage post-live service cases, coordinate with account management on available resources, conduct menu reviews, generate orders, and try to learn as much as possible about implementation and hardware.
What unique skills have you developed over time in your role and at this company?
I never realized how detail oriented I am until I started working at Toast. My multitasking skills continue to improve. I am also able to put my technical skills to work as I learn the implementation and hardware aspects of the company.
How does the work you do on customer support get translated back into the company's systems and product?
Part of my job is to help train customers on how to use the toast backend and POS. In doing this work, I am able to ensure proper functionality of the product and backend software. If the customer is experiencing issues, I relay this feedback to the team. We want to make sure we have the best POS system out there!
How do you interact with the rest of the company?
I treat others how I would like to be treated. Be on time and always greet with a smile :-) I try to stay as open-minded as possible and remember that there is always room to grow. I work on a team and every player counts!
What's the hardest challenge you've had thus far in your job?
Hmmm... trying to become an expert in the inventory module before it moved to the menu team. I love challenges though; they keep me on my feet and help me grow!
How did you prepare for the interview for this role?
I researched the company and prepared a list of my strengths and weaknesses. I brainstormed answers to typical interview questions (where do you want to be in 5 years, 10 years, etc).
What is your background and how did you end up in your current job?
Well... I lived in Trinidad and Tobago for a few years before college. I spent my time there learning to DJ while relaxing on the beach. I became fascinated with holistic nutrition, food, and cooking. Then, I decided to travel back to the States to attend college. I graduated from Simmons College with a BS in Nutrition. Before my job at Toast, I was a manager at Panera Bread in the Landmark Center. My friend Alex Holliday told me about Toast and I applied. Now I'm here and I love it!!
What are some of the interview questions you were asked?
Oh wow... that was so long ago. I remember Matt Manger asking, "How do you feel about working with menus all day long?" I told him (truthfully) that I spend my free time looking at menus online. I think he was impressed.
What opportunities do you think this role prepares you for in the future?
At the moment, I am learning about many technical aspects of the company. I know that this will help prepare me for any future transitions. My goal is to grow as a leader and help develop process improvements for the services team.