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Associate Director, User Design

Toronto, Ontario, Canada

Design

Associate Director, User Design

  • R7075
  • Toronto, Ontario, Canada
  • Product & Design

Toast Payroll 

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.  

About this roll* (Responsibilities) 

As a design leader for Toast Payroll, you will build the products restaurants need to hire, manage, retain, and pay their employees. Working with product management, engineering, and research counterparts, you will develop a vision for how Toast can leverage our extensive platform to ensure restaurant labor and payroll operations is a breeze. You will lead a team of product designers to validate, refine, and execute on that vision. And you will evangelize the team’s vision and progress to our executive leadership team and your stakeholders.

 

You will deeply understand the restaurant industry, including the needs and pain points of restaurant owners, managers, and staff. Based on that understanding, you will work with your team to create simple, innovative experiences that allow restaurants to cut through the complexity of people operations. You will lead the design strategy and execution for high impact initiatives. And you will bring a culture of collaborative design to your teams.

Do you have the right ingredients*? (Requirements)

  •  Substantial product design experience focused on B2B SaaS products
  • Experience leading high-performing product design teams and identifying and developing exceptional product design talent
  • A track record of creating end-to-end experiences across an entire customer journey
  • Expertise in data-driven design with an ability to gather and leverage qualitative and quantitative measures of user behavior
  • An ability to zoom in and out of the work appropriately in order to drive the design vision for your product and managing how the product is coming to life
  • Clear, concise, and persuasive communication, whether the audience is executive leadership, your direct reports, or your stakeholders

Special Sauce* (Nonessential Skills/Nice to Haves)

  • You have domain expertise in payroll, scheduling, HRIS, or HCM software
  • You have experience designing for user workflow automation or leading service design initiatives
  • You have an affinity for data analytics and insights

At Toast, we believe that the success of our business and our customers comes only with the success of our employees.  

Our employees are our secret ingredient.  When they are empowered to succeed, Toast succeeds in achieving our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive.  The restaurant industry is one of the most diverse industries.  We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

At the heart of this is our hospitality mindset of ensuring everyone feels welcomed and included, and our Toast values and behaviors that best define who we are as Toasters. 

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

 

*Bread puns encouraged but not required



We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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