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Capital Operations Specialist

Boston, MA, United States

Fintech

Capital Operations Specialist

  • R5821
  • Remote
  • Remote, United States
  • G & A

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Operations Specialist I who will play an active role in originating transactions. The role entails working directly with customers to convert eligible restaurants into Toast Capital customers. The Specialist will build relationships with Toast customers to promote the financial offering, process credit applications, and facilitate underwriting. In addition, the specialist will provide servicing support to a growing portfolio of Toast Capital customers. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. The ideal candidate will have experience in a financial institution with significant attention to detail and strong organizational skills. 

About this roll*

  • Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers 
  • Conduct due diligence/underwriting calls with customers and effectively summarize transaction risks for the Toast Capital Credit Committee 
  • Address customer questions, concerns, and inquiries related to potential or outstanding transactions 
  • Track and report performance metrics to enhance Toast Capital NPS and maintain portfolio quality 
  • Assist with process improvement initiatives for Toast Capital operations 
  • Develop cross-functional relationships with teams across the Toast organization, including regular interaction with compliance, business operations, billing, accounting and credit risk. 

Do you have the right ingredients*? 

  • 2-3 years of relevant commercial credit or loan processing experience 
  • Ability to work under pressure and strong attention to detail 
  • Highly organized, self-motivated, flexible, and adaptable
  • Analytical mindset and creative problem-solving 
  • Strong written and verbal communication skills 
  • Customer service-orientation 
  • Familiarity with Salesforce and Excel skills helpful

 

#LI-REMOTE

#LI-YT1

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact accommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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