Capital Team Lead

Boston, MA, United States


Capital Team Lead

  • R5809
  • Remote
  • Remote, United States
  • G & A

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurants of the future. 

Are you bready*?

Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Team Lead reporting to the Manager of Capital Operations. The Capital Operations Team Lead will play a crucial role in managing the day-to-day operations with a high level of collaboration with many internal teams and Toast customers. The Team Lead will also be responsible for the development and success of a team of up to 10 Operations professionals. Our goal is to continuously increase the efficiency of providing access to working capital with a growing variety of products.  In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast.


About this roll*:

  • Manage day-to-day activities of the Capital program, including application pipeline, customer escalations, and collections efforts, in accordance with internal and external SLAs
  • Provide mentorship and coaching to a team of 4-7 Toasters
  • Proactively manage relationships with our cross functional teams
  • Perform analyses and develop dashboards to provide visibility into program and team performance
  • Identify, scope and project-manage process improvement initiatives
  • Collaborate across all levels of the organization by developing an understanding of Toast’s business model, the lending program, company goals, and internal processes

Do you have the right ingredients*?

  • 2-3 years of people management experience 
  • 5+ years in lending or financial services 
  • Proficient in Excel
  • Ability to work under pressure and strong attention to detail
  • Strong analytical and creative problem-solving skills
  • Strong process and change management skills

 Special sause*:

  • SQL is a plus
  • Experience in collections operations preferred




We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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