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Customer Education Co-op

Customer Success

Customer Education Co-op

  • R5775
  • Boston, Massachusetts, United States
  • Campus

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this roll* (Responsibilities) 

At Toast, we put our customers first.  Members of the restaurant community have a lot on their plates, so when they have a question about Toast, we want them to be able to find the answer FAST!  In this co-op role, you’ll learn about the Toast product, work with a wide array of cross-functional teams within the company, and gain experience with cutting-edge content development, analytics, and project management tools.     

Specifically in this role, you’ll be expected to:

  • Write, edit and publish self-help articles in Toast Central and our in-product messaging tool.
  • Analyze customer engagement data and support cases. Present bi-weekly readouts on metrics observed. 
  • Support Education Team initiatives such as content blitzes and special projects as needed.
  • Participate cross-functionally with key stakeholders to better understand the product and any upcoming changes. Complete assigned tickets autonomously through our project management tool.
  • Partner with customer marketing to drive the adoption of education team content throughout the customer journey. 
  • Manage and execute on deadlines for multiple deliverables.  Remain flexible as priorities shift and communicate status updates and blockers as needed. 

Do you have the right ingredients*? (Requirements)

  • Currently pursuing undergraduate degree
  • Strong writing skills, with the ability to convert complex topics into simple steps.
  • Ability to write in a customer-facing tone and voice. 
  • Self-motivated with a problem-solving mindset.
  • Desire to connect with and learn from others.
  • Familiarity with restaurant operations and workflows. Previous experience working in a restaurant environment is a plus but is not required. 
  • Previous experience with Toast products is a plus but not required.

*Bread puns encouraged but not required

#LI-REMOTE

#LI-SH1

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact accommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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