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Customer Programs Co-op

Customer Success

Customer Programs Co-op

  • R5774
  • Boston, Massachusetts, United States
  • Campus

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this roll* (Responsibilities) 

In this co-op role, you’ll learn about our customer success teams and how enablement sets them up for success. You will assist with a wide array of enablement tasks aimed towards measuring our impact on the customer success teams. You’ll work with cross-functional teams within the company and gain experience with cutting-edge learning design, analytics, and project management tools. 

Specifically in this role, you’ll: 

  • Analyze and create reports on enablement outputs, project summaries, completion/performance, evaluation metrics, and overall success of the team’s work.
  • Assist in the design of enablement projects from needs analysis to solution design to post-rollout debriefs. 
  • Write knowledge base articles that provide on-the-job resources for our teams.
  • Participate cross-functionally with key stakeholders to better understand knowledge gaps and upcoming changes. 
  • Complete assigned tickets autonomously through our project management tool.
  • Manage and execute on deadlines for multiple deliverables. Remain flexible as priorities shift and communicate status updates and blockers as needed. 

Do you have the right ingredients*? (Requirements) 

  • Strong analytical and communication skills, with the ability to convert complex data into a simple story. 
  • Demonstrated prioritization based on high need and high demand. 
  • Self-motivated with a problem-solving mindset. 
  • Desire to connect with, collaborate, and learn from others. 
  • Highly organized and detail-oriented. 
  • Experience in a training environment is a plus. 
  • Currently pursuing undergraduate degree

*Bread puns encouraged but not required

 

#LI-REMOTE

#LI-SH1

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact accommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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