Location: US - Remote, Boston preferred
The Fraud and Merchant Risk Team is responsible for identifying and mitigating risks both within Toast’s Fintech lines of business and within the larger organization. The team designs controls and monitoring programs to prevent and identify fraudulent activity, responds to fraud events, designates risk tolerance for onboarding across Toast’s suite of products, and assists in designing customer experiences around fraud and prevention.
The Director of Fraud and Merchant Risk Strategy will lead a newly developing strategy function within the team. Playing a counterpart to the Operations function, this team will be responsible for assessing risks across different products, working closely with Product teams to identify controls and mitigants, and working with the Fraud and Merchant Risk operational teams to develop appropriate procedures and policies. The Director role will serve as the leader of this function, be responsible for developing a standardized risk approach to product development and lifecycle, and driving excellence across the team.
What you will do:
Do you have the right ingredients?
About you: You love solving complex problems. You have a sharp commercial instinct and know how to balance risk with opportunity. You have a spidey sense to pull on threads, especially when it stops a fraudster. You are calm under extreme pressure. You are excited to innovate the fintech industry and help customers thrive. You can’t wait to see what AI will bring. You inspire confidence by leading with conviction and energy. You love to run on your own but don’t hesitate to ask for help when you’ve hit a wall. You are a pleasure to work with and you love working with others. You balance the qual with the quant.
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.
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