Director of Manufacturing Quality


Director of Manufacturing Quality

  • R7097
  • Hardware Operations

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Director of Quality to join our growing Hardware Operations team. This individual will play a key role in setting Manufacturing Quality strategy to align with business needs and provide leadership, direct and manage day-to-day manufacturing quality activities to ensure products are built to specifications and meet all quality objectives. This position will manage a small team and report directly to the Senior Director of Commercial & Supply 

About this roll*: (Responsibilities)

  • Develop people to achieve high performance by providing direction, coaching, and mentoring to Quality team members in setting priorities, work direction and objectives, technical skills, and talent development
  • Provide leadership through strategic direction and active engagement to align Manufacturing Quality functions and priorities with Toast business goals
  • Foster a Customer Service culture through active engagement, leadership, and a strong sense of accountability within the department
  • Partner with key stakeholders in Hardware Engineering, Product, Operations and Business leaders across the organization to ensure quality objectives are defined and met
  • Partner with Commercial & Supply Chain teams to support new supplier selection, evaluation, and approval process
  • Coordinate all quality-related activities at supplier sites to solve daily quality issues of components and products using 8D method in both NPD & MP stage
  • Take quick containment actions to avoid line down situations and drive effective CAPA to avoid recurrence of issues
  • Ensure suppliers understand and implement all quality standards, procedures, and requirements needed to manufacture Toast products
  • Drive the use of quality tools at the suppliers to predict quality risk early during the NPD stage (PFMEA, PQCP, FAI, Cpk, CMF test, Reliability test, etc.)
  • Drive improvement actions at the suppliers, monitor and assess supplier performance using supplier scorecard 
  • Identify process and design improvement opportunities and drive improvement with internal R&D, Manufacturing, Supply Chain, and Suppliers
  • Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions
  • Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automation, and more

Do you have the right ingredients*? (Requirements)

  • Visionary leader who is results-oriented, can drive continuous improvement with both suppliers & internal cross-functional teams
  • Bachelor’s degree or above in Mechanical or Electrical engineering
  • 10+ years experience in quality engineering area, 5+ years as Quality Manager  
  • Proactive working attitude and a strong sense of ownership
  • Considerable knowledge of mechanical/electrical parts quality control, especially: Display Touch Panel. Power Supply, PCBA, Components, Cable, etc.
  • Knowledge of RoHS, Prop 65, WEEE, etc. 
  • Considerable knowledge of Quality Management System Audit, Reliability, Process and Quality Audit; Considerable knowledge of APQP/PPAP process

Our Spread* of Total Rewards:

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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