Director of Product Design - Guest Engagement

Boston, MA, United States


Director of Product Design - Guest Engagement

  • R5701
  • Remote
  • Remote, United States
  • Product & Design

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 


About this roll* (responsibilities): 

As a design leader in our Guest pillar, you will build restaurant and consumer-facing products designed to deepen the connection between restaurants and their guests. Working with research, engineering, PM, and marketing counterparts, you will develop a vision for how Toast can leverage our massive consumer base to reimagine the dining experience. This includes supporting the engagement of Guests across digital and in-store touch points as well as realizing the commitments made through those touch points with next generation Restaurant Operations technology. You will lead a team of product designers to imagine, build, refine, and ship that vision. You will deeply understand the restaurant industry, and the needs and pain points of restaurant owners, staff, and guests. Based on that understanding, you will work with your team to create innovative experiences that delight consumers and become essential to restaurants. And you will evangelize the team’s vision and progress to our executive leadership team and your stakeholders. 


Do you have the right ingredients*? (requirements):

  • Substantial product design experience in a SaaS environment (SAAS in consumer facing products and B2B2C marketplaces a plus)
  • Experience leading high-performing product design  teams and identifying and developing exceptional product design talent.
  • A track record of delivering experiences that go beyond single products, seeing how an ecosystem comes to life through design.
  • An ability to zoom in and out of the work appropriately in order to understand how the design comes to life to solve problems in a measurable and meaningful way. 
  • A design and systems thinking “toolkit” of proven methods and problem solving skills that inspire the organization to put human centered design in the center of strategic decision making.  
  • Clear, concise, and persuasive communication, whether the audience is executive leadership, your direct reports, or your stakeholders.
  • Experience in native mobile product design and a multi channel perspective is essential.


Special sauce* (nonessential skills/nice to haves):

  • Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective.
  • You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries.
  • You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them.


Our spread* of total rewards (benefits):

  • Flexible paid time off
  • Sabbatical opportunity after five years
  • 401(k) and matching
  • Medical, dental, & vision coverage
  • Mental Health Benefits
  • 100% paid childbirth recovery medical leave
  • 16 weeks of 100% paid parental leave
  • Eligibility for 100% paid medical or family leave
  • Subsidized backup childcare
  • Professional Development Reimbursement Program
  • Home office and telecommunications stipends
  • Free access to Certified Financial Planners
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs


*Bread/food puns are always welcome!




We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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