Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Are you bready* to build for success?
Starting, running or expanding a restaurant means managing a lot of complexity - and Toast is here to help. Providing a seamless, simple experience for our customers means managing all this complexity behind the scenes. The Customer Experience Platform team’s mission is to weave together Customer Success, Marketing, R&D and Sales experiences into a single Toast environment at every step of the customer’s journey.
As a Director of Product Management in CXP, you are a strategist leading your own development teams. This role oversees a web application development team, a UI and Front End Design System team, and a Marketing-aligned Upsell/Growth team driving Product-Led Growth strategies for Toast. In addition, support for first- and third-party tool integration into a single branded customer experience.
With Marketing and Customer Success, you will drive several round-trip Voice of Customer feedback programs and will work in concert with VOC leadership across departments, with shared goals and KPIs. Your CXP teams will customize and integrate a 3rd party tool for the Toast Community, and integrate our Toast educational resources into the Toast platform. In this role, you will mentor teams, critically review strategies, metrics and outcomes, and optimize their output. You have a quality-first culture mindset, and model sound trade-off decision making with a bias towards customer value.
You are a communication expert, with demonstrated success in negotiation between teams, gathering information from a variety of sources to inform strategy and advance the team, reacting to new information along the way.
About this roll*:
Do you have the right ingredients*?
Our Spread of Total Rewards
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact email@example.com.
For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.