Enterprise Sales Coordinator

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. This rolls* priority is to ensure the success of a transitional rollout of Toast’s mid-market and enterprise customers from when an MSA is completed to the onboarding of Toast at an individual location. As an Enterprise Sales Coordinator, you will both assist and manage different aspects of customers’ rollouts of Toast to their locations. This includes connecting with both corporate and franchisee representatives to gather the necessary information to book and onboard a location to Toast. Your primary goal as an Enterprise Sales Coordinator is to quote, contract and onboard all locations within a customers’ transitional POS rollout in an efficient, smooth and timely manner.

About this roll* (Responsibilities) 

• Partner with our customers and teams across Toast to coordinate and support the successful rollout of Toast for Mid-Market and Enterprise brands.
• Educate and provide consultation to customers on Toast products and services.
• Guide customers through the end-to-end paperwork process, from quote generation through agreement execution.
• Communicate status updates and metrics of customers’ rollouts to both internal and external teams on a weekly basis.
• Manage a high volume of calls, emails, and coordination efforts between internal teams, external partners, and both franchisee and corporate customers.
• Utilize Salesforce CRM to build quotes, manage customer information, and onboard restaurant locations.
• Develop a deep understanding of Toast’s customer Master Services Agreements.

Do you have the right ingredients*? (Requirements)

• Ability to work cross-functionally across internal Toast teams with the One Team mindset.
• Competitive, organized, & resourceful critical thinker.
• Strong attention to detail and ability to learn & excel in an evolving environment.
• Comfortable navigating and responding to objections in a thoughtful way.
• Technical aptitude to learn Salesforce and internal tools.
• Excellent written and verbal communication skills.
• Prior sales or customer facing experience.
• Preferably Associate’s or Bachelor’s degree.

Special Sauce* (Nice to Haves)

• Prior Hospitality experience.
• Desire to work in a scaling segment of the business.

Our Spread* of Total Rewards:

• Flexible paid time off
• Sabbatical opportunity after five years
• Professional development reimbursement program
• Commitment to employee wellbeing through resources such as a quarterly wellness stipend and mental health benefits
• Parental leave
• Various peer and company recognition programs 
• 401(k) and matching
• Core health and welfare benefits including medical, dental, & vision coverage
• Employee stock purchase plan
• Subsidized backup childcare

*We love a great bread/food pun

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