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Lead Product Designer

Boston, MA, United States

Design

Lead Product Designer

  • R6046
  • Remote
  • Boston, Massachusetts, United States

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

You are passionate about improving the experience of everyone working in a restaurant. You’re a systems thinker who  loves untangling and making sense of complex problems that span human, digital and physical interactions. By collaborating with your business partners, you can create assets such as journey maps and service blueprints to uncover the most painful and impactful problems to solve. 

We are looking for a Lead Product Designer with a strong portfolio demonstrating a balance of user goals and business objectives to deliver intuitive experiences that “Do right by the customer.”  We seek an experienced leader teammate dedicated to our mission;  helping restaurants do what they love and thrive. 

 

About this roll* (Responsibilities) 

  • Partner with team lead counterparts in product management, engineering, and adjacent product teams to evolve our web strategy, create reusable templates and drive interactions standards across the system.  
  • Partner with marketing teams to create targeted product led growth campaigns that lead to upsell conversions.   
  • Design intuitive experiences across responsive web and native mobile platforms, delivering easy to follow wireframes, workflows, and prototypes.
  • Establish and promote design guidelines, best practices, and standards by overseeing the evolution of our design system. 
  • Plan and execute user research studies that generate insights to positively impact product design.

 

Do you have the right ingredients*? (Requirements)

  • 5+ years experience with demonstrated ability to create a solution that is embedded in a larger complex system and connect to a broader product vision.
  • Expert in designing for multiple screen sizes and platforms: native mobile, responsive mobile, and web. 
  • Experienced information architect 
  • Desire to mentor and grow team members
  • Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the product organization.
  • Strong presentation skills 
  • Experience in strategizing and executing your own UX research
  • Proactive with capacity to handle high work volume and balance multiple projects at once
  • Comfort working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise.

 

*Bread puns encouraged but not required

At Toast, we believe that the success of our business and our customers comes only with the success of our employees.  

Our employees are our secret ingredient.  When they are empowered to succeed, Toast succeeds in achieving our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive.  The restaurant industry is one of the most diverse industries.  We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

At the heart of this is our hospitality mindset of ensuring everyone feels welcomed and included, and our Toast values and behaviors that best define who we are as Toasters. 



We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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