Manager, Competitive Intelligence

Boston, MA, United States


Manager, Competitive Intelligence

  • R6870
  • Remote
  • Remote, United States
  • Marketing

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Toast Market Insights team is responsible for understanding the restaurant technology market and competitive landscape and bringing to life the value, differentiation, and proof points of our offering. The Manager, Competitive Intelligence position is a high-impact, high-visibility role that will offer substantial exposure to many different departments and the opportunity to drive long-term shareholder value at a hyper growth company.

In this role, you will become the expert on the restaurant technology competitive landscape and our competition. You will be responsible for conducting quantitative and qualitative competitive research and analysis. This analysis will inform both key strategic decision making as well as enable the sales team to be fluent in key competitive moves. The ideal candidate can thrive in becoming an expert in a rapidly changing environment and has experience uncovering and synthesizing competitive insights.

About this roll* (responsibilities) 

  • Conduct research and analysis on our competitors’ product and GTM strategy to influence strategic decisions across product, product marketing, sales, and more  
  • Develop a deep understanding of our competitors - tear down public statements and financials, do interviews, and get the on-the-ground truth
  • Partner with the Market Insights leadership to establish regular reporting cadence on latest competitive developments, insights, and recommendations to leadership
  • Leverage competitive intelligence insights to build assets for sales reps (e.g., battlecards) and lead sales training 

Do you have the right ingredients*? (requirements)

  • Bachelor’s degree with a minimum of 8 years of relevant professional experience. 
  • Experience in a diverse environment that can span product marketing, product management, strategy consulting, or operational roles
  • Highly collaborative mindset; experience working cross-functionally to drive results in a fast-paced environment 
  • Experience with quantitative and qualitative research and the ability to synthesize them together to inform strategic decision making
  • Strong writer, presenter, and verbal communicator; ability to build strong, compelling storylines and recommendations that are deeply evidenced in both quantitative and qualitative research to move leadership to action
  • Exceptional organizational and time management skills with the ability to effectively manage multiple project timelines, internal partners, external partners, and deadlines

Special Sauce: (non-essential skills, nice to have)

  • CI experience 
  • Familiarity with Crayon, Salesforce, Looker, and SQL a plus 
  • Interest and passion for restaurants, tech, and hospitality 
  • Enthusiasm, and a willingness to explore, grow, and learn
  • Comfort with ambiguity
  • Thrives when multitasking

*Bread puns encouraged but not required

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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