Senior Manager, Customer Onboarding Systems and Analytics

Boston, MA, United States

Customer Success

Senior Manager, Customer Onboarding Systems and Analytics

  • R6550
  • Boston, Massachusetts, United States

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this roll* (Responsibilities) 

  • Vet and perform ad-hoc analyses to validate/invalidate, measure and track progress of multiple pilot initiatives
  • Provide documentation to business systems when pilots or initiatives are ready for general release
  • Lead a team to Explore and create reporting & data visualizations to capture key insights to support company efficiency and growth
  • Maintain and improve upon several of our existing customer onboarding data assets
  • Support team to automate and report on new business initiatives by optimizing existing technology stack (e.g. Salesforce,com, WOOTRIC, TaskRay, ChiliPipers, etc) requirements
  • Deep dive into datasets to help identify, enhance, cleanse, improve, append and optimize data
  • Spot potential to improve upon current analytical procedures and tools within customer onboarding team and be able to document system requirements effectively to support deployment within business operations teams
  • Manage requests and projects in business priority and manage stakeholders expectations from the various leaders both in and adjacent to the customer onboarding team
  • Work with peers to learn analytics best practices and knowledge sharing of best practices
  • Mentor junior team members in analytics and systems best practices

Do you have the right ingredients*? (Requirements)

  • Minimum of 3-4 years of experience in an analytics-based role
  • Intermediate experience in Excel/Sheets
  • Intermediate experience with business intelligence tools such as Domo, Qlik, Looker or Tableau
  • Intermediate experience with Salesforce, Salesforce Reports and Salesforce Dashboards
  • Strong  experience in SQL and automation
  • Knowledge of ETL and database design best practices
  • Strong quantitative and analytical skills
  • A passion for learning
  • Must be a team player with strong attention to detail
  • Self-starter with excellent organizational, process management and communication skills, able to handle multiple projects at once

Special Sauce* (Nonessential Skills/Nice to Haves)

  • Experience in Restaurant and POS industry preferred
  • Feature engineering / applied machine learning experience
  • Familiar with Python/R and data science libraries and tools (e.g. LookML, TransmorgrifAI, H20, Pandas, Numpy, Matplotlib, SciKitLearn, Seaborn
  • Experience with multiple genres of classifiers to include linear regression, decision trees, and random forestSpecial Sauce*

Our Spread* of Total Rewards:

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns are encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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