Manager, Site Reliability Engineering

Bengaluru, Karnataka, India


Manager, Site Reliability Engineering

  • R5926
  • Bengaluru, Karnataka, India
  • Engineering

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Toast is scaling rapidly: We expect to double the traffic to hundreds of services we run before the end of the year with significant growth beyond that. Join us as the founding Manager of the Production Engineering team that enables Toast to provide uninterrupted service to our customers during this rapid growth.

The Production Engineering team (similar to the SRE role elsewhere) is responsible for running Toast’s production services with a commitment to quality, reliability, and low latency — without needing heroics. The team accomplishes this goal by:

  • Building tooling to automate, monitor, and manage deployed services
  • Helping author and enforce SLAs
  • Partnering with product and infrastructure teams to ensure scalable designs, uniform monitoring and adequate capacity planning for each service
  • Optimizing operation of individual services through creation of runbooks, participation in on-call rotations and helping development teams troubleshoot production problems
  • Consciously improving the software and processes we run by facilitating blameless postmortems

About this roll* (Responsibilities) 

As a Manager of the Production Engineering team you will be responsible for the continuous improvement of the operational metrics for Toast’s systems. You will have the following tools at your disposal:

  • Driving day-to-day operations of the team and contributing to the development and prioritization of the Product Engineering roadmap for major initiatives
  • Enabling and mentoring engineers on your team to do the best work they can and rewarding their performance
  • Establishing strong working relationships with peer infrastructure and product teams
  • Influencing architecture decisions in your team and for individual services to optimize resilience and scalability
  • Growing the organization through hiring and creating professional growth opportunities for the members of your team

Do you have the right ingredients*? (Requirements)

  • Experience as an Engineering Manager, including hiring and cross functional collaboration
  • Experience in a role with operational or production responsibility
  • Deep understanding of systems, networking and scaling issues
  • Direct exposure to SaaS systems, ideally AWS in a PE/SRE/DevOps context
  • Hands-on coding/troubleshooting experience

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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