Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Our mission is to create raving fans and successful restaurants, and the Manager of Technical Account Managers is critical to fulfilling that mission with our customers. This role is a passionate, customer-focused, cross-functionally minded leader with technical expertise in Toast Products who will manage a team of 6-8 Technical Account Managers (TAM), providing strategic, consultative expertise with a focus on revenue retention and operational efficiency.
Technical Account Managers (TAMs) are passionate, process-focused professionals with technical expertise in the entire suite of Toast products. They are the “Trusted Voice” of Toast’s most up-to-date products, standard operating procedures, and best practices. The TAM’s responsible for engaging and consulting with customers in partnership with Restaurant Success Managers (RSMs). As subject matter experts in Toast products, TAMs facilitate the resolution of technical issues (note: Customer Care Tier 3 will be responsible for Level 1 tech issues), documenting root cause analysis to enact changes to address issues in the long-term and to drive proactive consultation with customers to support growth and expansion of our managed customers.
The role of Manager will require creativity, operational rigor, and a drive for team performance.
About this roll* (Responsibilities)
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Our Spread of Total Rewards
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We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact email@example.com.
For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.