Payments Operations Manager


Payments Operations Manager

  • R6940
  • Remote
  • Remote, United States
  • G & A

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Payments Operations Manager will help scale and manage the Payments Operations team which oversees the pricing and financial analysis of prospective and live customers. Responsibilities include strategic initiative execution, team management (analyst level), process improvement, assisting sales in closing new deals, and supporting our customer base.


About this roll* (Responsibilities)

  • Lead and manage a team of Payment Operations Analysts, responsible for payments analysis, operations and wide range of project management
  • Lead prospect and customer negotiations in partnership with Sales and Customer Success teams
  • Deliver a best-in-class payments experience to Toast restaurants and prospects through successful communication and maintain SLAs accountability
  • Become a subject matter expert regarding Toast’s payment solutions, deeply understand the payments value proposition, and how Toast Payments specifically meets restaurant needs
  • Understand all of Toast Payments’s processes and procedures, constantly improving upon them to gain greater efficiency and accuracy
  • Report and analyze on our customer base to identify trends and help drive future recommendations
  • Serve as an escalation point as needed for Sales, Customers Success and R&D


Do you have the right ingredients*? (Requirements)

  • Bachelor's Degree, plus 8+ years of relevant experience in Business Ops, Finance, Analytics, Consulting, or a similar field 
  • 1+ years of leadership experience
  • Deep financial and analytical capabilities; Advanced Excel skills
  • Prior experience mentoring/training junior employees; leading or managing a team is strongly preferred
  • Metric driven and operationally minded
  • Strong leadership, organizational, and communication skills
Bonus ingredients*
  • Experience working in the payments or FinTech industry, and/or POS solutions
  • Experience with Salesforce and SQL are a plus



Our Spread* of Total Rewards:

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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