Senior Engineering Manager (Enterprise Reporting and Analytics)


Senior Engineering Manager (Enterprise Reporting and Analytics)

  • R7002
  • Bengaluru, Karnataka, India
  • Engineering

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Are you bready* for a change?

Toast is scaling rapidly and with that growth comes an exciting new opportunity to join the management team for our new Platform organization in Bangalore.  We are looking for a Senior Engineering Manager to lead our Reporting & Analytics team where we will be building the next generation of Reporting & Analytics for restaurants.  We want to build a one stop shop for restaurants to make it easier, faster, and more enjoyable to manage a successful restaurant. You will enable restaurants to access data, draw meaningful insights, and take data-driven actions by leading the team to develop the best-in-class solution. 

As a Senior Engineering Manager on our team, you will:

  • Bring your domain and general experience to architect complex systems at scale and possess expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
  • Drive overall technical architecture, design, build and launch features/improvements on our platform. 
  • Be involved in complex, high-impact projects that may span multiple teams and amplify their impact by aligning organizations toward coherent architectural strategies.
  • Drive delivery of business outcomes across multiple teams, including planning and execution 
  • Collaborate closely with Product Owner, PM and UX to get actionable, valuable work defined for the team
  • Keep product quality high in collaboration with QA 
  • Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
  • Coach individuals in professional and technical development to set up for their success
  • Hire and mentor Team Leads and Senior Technical Staff members to ensure their success at Toast
  • Encourage all parties and the community on advanced technical issues and helping managers guide the career growth of their team members.

The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants and integration partners to our system. The services we develop on this team are essential for Toast’s operation and their resilience and reliability are crucial from a business and user perspective.

If you want to help create something tangible that is used every day, help small businesses achieve their vision, and take on the challenge of scaling a SaaS product from millions of users to hundreds of millions of users, Toast is the place for you.

Do you have the right ingredients? (Experience)

  • 10+ years mentoring and growing successful teams
  • Advanced degree in Data Science, Statistics, Applied Math, Computer Science, Engineering or other equivalent quantitative disciplines
  • 5+ years of managing, coaching and growing successful teams
  • Highly proficient knowledge in a high-level programming language such as Java, Kotlin, Go, etc. No problems if you have experience with other languages. Good engineers can adapt.
  • Excellent knowledge in other parts of the stack, Postgres, JavaScript (React), Flutter
  • Strong foundations in Data Structures, Algorithms, Big Data, and Data Pipelines
  • Enjoys building well-engineered, usable, and accessible systems
  • Experience working in a team with Agile/Scrum methodology
  • Have knowledge of and experience in building backend services/APIs
  • Have a strong understanding of software engineering, distributed systems, and Event Platforms gained from hands-on experience building fault-tolerant and secure applications.
  • You have experience working with product teams to invent solutions that deliver good outcomes to our customers and the company
  • A bias towards action, with the ability to balance between getting things done and making things perfect
  • A strong sense of empathy for customers and teammates
  • A desire to build a diverse team that wins together and prioritizes customer success

Our Tech Stack

Our products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java and Kotlin on DropWizard; we use AWS extensively, ranging from S3 to RDS to DynamoDB to Lambda. We have our own platform for dealing with service elevations and robust load balancing. We store data in PostgreSQL databases or DynamoDB tables depending on use case, and utilize Apache Spark for large scale data workloads including query and batch processing. The web frontend is built using React and ES6. Our restaurant point of sale application is an Android application written in Java and Kotlin. Apache Pulsar and Camel are used extensively in our integration transaction workflow processing.

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.

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