Product Manager

Boston, MA, United States


Product Manager

  • R6355
  • Boston, Massachusetts, United States


Job Description:

Product Manager, Restaurant Operations

Location: Remote 


Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 


Are you bready* for a change?

As a Product Manager of the restaurant operations product team, you will be part of the team that is transforming the strategy surrounding off-premise dining. You will focus on building new tools and features to help restaurants manage off-premise (Takeout, Delivery, Online) orders with operational efficiency by providing in-the-moment controls to optimize order throughput, maximize off-premise order volume, and set accurate guest expectations. You will develop a deep empathy for the needs of our restaurant customers and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Success to build and shape innovative new products and offerings. 


You will craft a roadmap driven by market fit, customer needs, and a delightful user experience. This is a high visibility role with an opportunity to make a real impact at a fast-paced and dynamic organization with phenomenal growth.  


About this roll*:

  • Use data and customer insights to ensure new products and features are rooted in customer needs and deliver meaningful outcomes.
  • Define problems and strategic rationale before designing solutions.
  • Define requirements, write user stories, and untangle dependencies in partnership with engineering and design to deliver customer outcomes.
  • ​​Own and communicate a product roadmap that delivers customer and business value.
  • Manage multiple work streams and groups of cross-functional stakeholders while maintaining commitments to deadlines and roadmaps.
  • Develop relationships with restaurateurs to understand current pain points and opportunities.
  • Collaborate with internal Toast teams and external partners to define solutions to serve our customers and deliver seamless experiences.
  • Experience building and managing internal/external APIs and related documentation.

Do you have the right ingredients*?


  • Demonstrated success as a product manager.
  • Proven time management and organization skills with the ability to prioritize and manage workload.
  • Comfort working in ambiguity and a willingness to learn new things and tackle a range of challenges and blockers as they arise.
  • Experience designing new configurations and systems/processes with complex logic.
  • Strong communication and stakeholder management skills.
  • Be able to work independently, anticipating and resolving problems.
  • Self-motivated and dedicated with proven creative/critical thinking capabilities.
  • Excellent communication skills, including interpersonal relationship building.
  • Strong engineering collaboration skills - background in mobile development and Android a bonus. 

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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