Product Manager

Boston, MA, United States


Product Manager

  • R6684
  • Boston, Massachusetts, United States

Job Description:


Product Manager, Orders API

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of thought, background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud-based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.


Are you bready* for a change?

As a Product Manager on the restaurant platform product team, you will prioritize, spearhead, and execute on initiatives that will shape the strategy surrounding Toast’s most critical API. This API is essential to offering our customers vital data functionality that they demand, and allows partners of all kinds to build & integrate tools that solve novel, unforeseen problems for Toast customers. 

You will develop a deep empathy for not only Toast’s restaurant customers, but also exciting external partners like industry leaders in the online ordering space. You will work with leadership across Toast including Product, Engineering, Integrations Support, and Account Management to build and evangelize a roadmap that will transform Toast’s Orders API into a best-in-class product. This role is both strategic and technical, and will lead to significant business impact. 


About this roll*:

  • Responsible for leading and delivering a best-in-class API in partnership with product, engineering, and customer facing leadership.
  • Become the owner of your product and services, taking responsibility for the creation of product specs, business analysis for prioritization, product performance metrics and product roadmaps
  • Develop a deep understanding of industry standards for external APIs with a specific focus on partner and enterprise needs as well as long-term scalability
  • Research and study API standards and trends to identify opportunities for innovation and improvements
  • In collaboration with product and engineering leadership, actively maintain a view of how the market and technologies are evolving to shape a well-informed product vision and strategy for the Orders API 
  • Collect and analyze quantitative and qualitative data to both identify and prioritize new opportunities as well as measure the business impact and customer outcomes of initiatives
  • Partner with engineering managers and leads within the Orders API team to improve engineering and product development processes (i.e. metric tracking, capacity planning, impact analysis)


Do you have the right ingredients*?


  • Affinity for learning new technologies
  • Ability to work with the various engineering teams to appropriately map out use cases and requirements
  • Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the R&D org
  • Comfortable working as part of a geographically distributed team
  • (Nice to have) Familiarity with external APIs and integrations



Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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