Text

Product Manager, Tips

Boston, MA, United States

Product

Product Manager, Tips

  • R5823
  • Boston, Massachusetts, United States
  • Product & Design

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We’re looking for a Product Manager to join our growing Payroll/Employee Management team. As a  Product Manager, you will collaborate cross-functionally with product design, engineering, product marketing, sales, customer onboarding, and customer service to evolve and expand the Payroll/Employee/Labor Management product suite. Working closely with product leadership and other key stakeholders, you will craft a roadmap based on market fit that drives scalable customer acquisition and customer satisfaction, while instrumenting effective impact analyses to measure the success of your work. You’re right for this role if you are detail-oriented, thoughtful, collaborative, an excellent communicator, and brimming with a can-do attitude.  

This Product Manager will act as product lead for the Toast Tips Manager product, which empowers restaurants to design and automate tip sharing policies that help create pay equity amongst employees while promoting collaboration/shared responsibility to deliver the best guest experience possible.

 

About this roll* (Responsibilities) 

  • Operate as a leader of your team’s work, investing to become a subject matter expert of your domain and delivering business impact via product innovation.
  • Define a well articulated vision for the short and long term roadmap of your domain; ensuring that the impact aligns to the team and company strategy, and prioritizing the most impactful investments.   
  • Gather feature requirements that connect to your roadmap and define core business & user experience problems to be solved, always setting goals in a clear, actionable format that supports the Toast voice and brand.
  • Obsess yourself with finding ways to leverage data to identify opportunities, achieve goals, and communicate meaningful customer outcomes and measurable business impact. 
  • Communicate clearly, knowledgeably and transparently with cross functional stakeholders (including but not limited to Engineering, Design, Go To Market, Customer Onboarding, and Support) to build trusted relationships and rationalize, hone, evaluate and effectively influence product investments. 
  • Maintain a flexible, curious and collaborative mindset navigating change, uncertainty and challenging situations.
  • Demonstrate continuous critical thinking and sound decision making  by leaning on data to make evidence-based decisions and considering alternative approaches to mitigate risk.



Do you have the right ingredients*? (Requirements)

  • 3+ years hands-on product management experience delivering great products from inception through delivery to customers in a fast paced Agile software environment.  
  • Bachelor’s degree in related field, with additional education (e.g. Business, Product Certification, etc.) encouraged
  • Familiarity with a variety of tools and skill sets for data analysis and product delivery execution (e.g. SQL, Looker, Jira, Salesforce, etc.)
  • You consistently explore different perspectives before investing in new feature development; always presenting your team with a well articulated, thoughtfully researched and measurable problem before embarking on any significant work.
  • You have experience writing clear, succinct product requirements and understand how to sequence the development of those requirements to optimize engineering resources, business impact, and customer outcome. 
  • You are comfortable deconstructing complex functionality into digestible chunks and understand how to define and circulate a feature’s “success criteria” with key stakeholders. You know which tools to leverage in order to communicate most effectively with different teams. 
  • You are effective at sequencing the implementation of your current feature and you know which trade-offs to make in order to adhere to a high quality launch. 
  • Exceptional time management, organization and communication skills. 
  • You are comfortable navigating ambiguity, complexity and conflict. You remain optimistic in the face of challenges, and seek out best practices from others to improve your own skill set 
  • Proven track record of success taking a structured, data-backed approach to prioritizing, investigating, and solving problems.
  • An understanding of the payroll, labor management, and/or restaurant industry space and the evolving market dynamics is a plus



Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required



We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact accommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

Apply now

Not You?

Thank you

Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

Check out other rolls*