At Toast, we are on a mission to relentlessly improve the Care Service experience, and we are looking for a dedicated individual to play a critical role in this journey. We are seeking a highly analytical and strategic Senior Care Service Experience Strategist to play a pivotal role in re-imagining and optimizing our customer care landscape. This is a unique opportunity for an experienced strategist to make a significant impact on a core function of our business, directly influencing customer satisfaction, operational efficiency, and the overall success of Toast.
This individual will be responsible for deep-diving into our existing care ecosystem, identifying key pain points and opportunities, and driving the data-driven insights that will shape the future of our customer service experience. This position will focus on the strategic organization of the Care team, re-imagining and optimizing our customer care landscape. You will collaborate with stakeholders across the organization to recommend and implement long-lasting improvements.
About this roll* (Responsibilities)
Do you have the right ingredients*? (Requirements)
Special Sauce* (Nice to Haves)
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-Hybrid
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, benefits, and equity (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
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Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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