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Senior Conversational AI UX Designer

Senior Conversational AI UX Designer

  • R10368
  • Remote

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this roll* (Responsibilities) 

As a Senior Conversational AI UX Designer - Customer Experience Platform, you will play a pivotal role in creating and refining the language and tone used across our conversational experiences, with an immediate focus on our AI assistant, support chatbot, and conversational aspects of onboarding. Additionally, you will impact all Toast products by creating materials needed to train ChatGPT to help all teams create consistent high quality copy.

  • Content Development: Create and refine conversational scripts, responses, and FAQs for customer support as well as product focused AI systems, ensuring content is engaging, accurate, and user-friendly.
  • Training AI: Create content (Tone of Voice, Copywriting Guidelines, Vocabulary, etc.) needed to train ChatGPT to help product teams write consistent high quality copy.
  • Collaboration: Work closely with cross-functional teams including AI developers, UX designers, product managers, and customer support to align content with product capabilities and user needs.
  • Content Strategy: Develop and implement content strategies that optimize the effectiveness of conversational interactions and other product communications, focusing on user satisfaction and brand consistency.
  • Quality Assurance: Review and edit AI-generated content as well as product-related copy for accuracy, tone, and effectiveness, providing feedback and strategies for continuous improvement.
  • Research: Stay up-to-date with the latest trends in AI-driven experiences, copywriting, and brand communications, applying best practices to your work.
  • Data-Driven Optimization: Analyze user interactions, feedback, and performance data to refine and improve content, ensuring it meets both user needs and business goals.

Do you have the right ingredients*? (Requirements)

  • Experience: Demonstrable customer impact creating support, AI, or chatbot conversational experiences. Experience in setting and maintaining brand voice and copywriting guidelines is required.
  • Expertise: Deep understanding of conversational AI, natural language processing, and customer support content.
  • Writing Skills: Exceptional writing and editing skills with a strong attention to detail and the ability to convey complex ideas clearly and concisely.
  • Branding: Proven experience in defining and evolving a brand’s voice across various platforms and products.
  • Collaboration: Proven ability to work effectively in a collaborative, cross-functional environment.
  • Analytical Skills: Ability to analyze content performance data and make informed decisions to optimize AI interactions and product communications.
  • Education: Bachelor’s degree in English, Communications, Marketing, or a related field.

 

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required



The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$95,000—$152,000 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

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U.S. Candidate Demographic Questions

We invite applicants to share their demographic background information as part of the application. This information will be used for compliance purposes as well as to identify areas of improvement in our hiring process and to support diversity initiatives at Toast. Completion of this form is mandatory, however, individuals are not required to share this information and may select “I don’t wish to answer” in response to any demographic questions. Your responses to demographic questions will not affect your application status. By submitting your application, you acknowledge and consent to the use of your information for the purposes described above.

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.  If you think you've been scammed, reference this site for more info.

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