Senior Manager, Enterprise Risk and Compliance Program

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate and treat risks, while enabling the business to innovate and deliver quality products and solutions to serve our customers. 

Toast, Inc. seeks a Senior Manager to mature the Enterprise Risk and Compliance program through the design and implementation of new/enhanced risk management processes, creation/update of formal enterprise-wide risk policies and procedures, development of comprehensive oversight reporting and monitoring, and implementation of governance and risk management technology/tools. 

About this roll* (Responsibilities)

• Support the maturity of key risk and compliance programs and program foundational elements.
• Expand the foundational process and control inventories. Update risk taxonomy as the company continues to evolve.
• Enhance the enterprise risk assessment process, including methodology and approach, to ensure scalability with growth.
• Execute ongoing risk assessment exercise. Provide ongoing risk reporting, including on the status of key risks, the effectiveness of controls and responses/mitigation, key risk indicators, exceptions, etc.
• Enhance enterprise incident management framework and reporting.
• Manage the risk reporting and escalation to governing bodies, such as risk and compliance committees and Board committees.  Responsible for coordination of agenda, preparing speakers, and development of committee materials.
• Own, manage, and mature the risk appetite framework for the organization and associated lines of business. 
• Implement technology and tools, such as a GRC, to support the effective and efficient execution of risk management processes, including automation of processes, where possible.

Do you have the right ingredients*? (Requirements)

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience
• At least seven (7) years of experience in a risk and/or enterprise risk management role at a technology (FinTech preferred) company designing and implementing enterprise risk and compliance frameworks and programs.
• Familiarity with laws and regulations related to software, payments, payroll, credit, consumer, etc. 

Special Sauce* (Nice to Haves)

• Innovative thinker with the leadership ability to influence, communicate change, and support adoption.
• Strong communication skills (both written and verbal).
• Ability to partner and collaborate with senior leadership across functions to enhance programs and design effective processes.
• Detail-oriented with the ability to meet firm deadlines.

*Bread puns encouraged but not required

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.