Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast is looking for a strategic, technical, and motivated team player to lead the ‘CS Ops’ function within our centralized operations team. This role is critical for executing our Care and Customer Success strategy to meet our ambitious goals. You will create the operational workflows through which we troubleshoot issues and support our customers throughout their post live journey including adoption, upsell and renewal. You will ensure our architecture and processes are scalable across all our product lines, customer segments, geographies, and channels. In doing so, you work closely with stakeholders in Customer Care, Restaurant Success, Customer Education, CS Enablement, and Professional Services to understand their strategies and devise approaches to bring them to life, and work with stakeholders in finance and Sales to ensure upstream and downstream processes run smoothly. You will lead a team to align on priorities, define a roadmap, gather requirements, transform business processes, and partner with our technical delivery team to execute our plan. Your work will have a significant impact on the experience of our team and our customers and will be critical in helping Toast get to the next level of scale.
About this roll* (Responsibilities)
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We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact email@example.com.
For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.