Senior Product Manager, Partner Ecosystem

Boston, MA, United States


Senior Product Manager, Partner Ecosystem

  • R5990
  • Remote
  • Remote, United States

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Partner Ecosystem team is responsible for our 3rd party and customer integration platform, nearly 200 partners ranging from independent software developers to some of the largest companies in restaurant technology such as DoorDash and Uber Eats.  Toast enables best-in-class technology teams to build innovative products on top of Toast’s successful restaurant platform.

As a Senior Product Manager of Partner Ecosystem, you will report to the Director of Product, and lead the development team that owns developer experience, API capabilities and partner ecosystem commercialization. 

You will work closely with other Toast teams across Product, Engineering, Marketing, Sales, Account Management and Customer Support. You will interface with our third party developers, restaurant customers and restaurant guests directly to get feedback on enabling the most robust partner-driven developer ecosystem.


About this roll* (Responsibilities) 

  • Work with the Director of Product Management to create a comprehensive product vision and strategy for the partner ecosystem initiatives.
  • Own the developer experience and journey from initial contact to placement in Toast’s third-party application marketplace for restaurants
  • Meet regularly with third-party developers, customers and prospects to drive Toast roadmaps towards enabling a best-in-class developer experience
  • Collaborate with Corporate and Business Development to determine product investment and Go To Market strategy for growing the Partner Ecosystem business 
  • Be responsible for creating product specs, review business analysis for prioritization, product performance metrics
  • Work directly with internal teams building APIs to ensure partners/developer needs are met and restaurants’ choices for compelling enhancements flourish
  • Collaborate with Business Systems teams to align on commercial, billing processes and drive those initiatives to deliver on company OKRs.
  • Perform market research and competitive analysis to understand best in class processes for business systems.


Do you have the right ingredients*? (Requirements)

  • Prior product experience working on a developer-facing, platform team.
  • Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to your cross-functional team members. 
  • Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap.
  • Strength in effectively making adjustments to direction or process to maximize impact for the customer and Toast, and owning those outcomes. 
  • Excellent ability to utilize data to anticipate and design products.
  • A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
  • A plus: you have worked in a marketplace business prior


Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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