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Senior User Experience Researcher

Boston, MA, United States

Design

Senior User Experience Researcher

  • R5997
  • Remote
  • Remote, United States

Senior User Experience (UX) Researcher

  • This opportunity is 100% remote and is open to applicants within the United States

 

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We’re looking for a Senior UX Researcher dedicated to understanding the relationship between restaurants and their guests. You will work on products intended to facilitate and deepen those relationships, as well as the tools and processes restaurants use to acquire, market to and serve their guests. The goal: make every guest feel like a regular.  When we do this right, guests will seek out these restaurant experiences that exemplify the restaurant’s unique hospitality. As a Toast UX Researcher, you’ll join a diverse, multidisciplinary team of problem solvers creating with purpose; to enable restaurants with the tools they need to do what they love and thrive.

 

About this roll* (responsibilities):

  • You will collaborate with Product team leadership (Product, Design & Engineering) to identify areas of confidence & risk in the product roadmap and craft a plan to address them
  • You will scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, employing your quantitative and qualitative expertise as needed
  • You will evangelize research insights & create a shared understanding of user needs across teams in your domain to drive user-centered strategy and decision-making
  • You will exemplify great research practices for your cross-functional teams; delegate, mentor, coach and provide guidance to others as needed to level up everyones’ learning competencies
  • You will collaborate with the Research team to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on your Product team and promote research excellence across the organization

 

Do you have the right ingredients*? (requirements):

  • Ability to travel up to 20% of the year visiting our customers to conduct onsite research
  • Demonstrated ability to  connect research strategy to a broader product vision, including identifying unarticulated research needs
  • Demonstrated ability to bring research insights “home,” using persuasion & communication to drive user-centered strategy & design
  • Deep and broad research toolkit - for this role we’re particularly interested in your strong generative research skills, but your toolkit should also include workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement
  • Experience with consumer mobile facing experiences, knowing what makes a consumer driven experience great
  • Experience with helping  teams learn fast and continuously
  • Experience with in-person research methodologies (eg. field studies, contextual inquiry) 
  • Experience with unmoderated testing tools (ex., UserTesting) & survey tools (ex., Qualtrics)
  • Experience conducting research in B2B2C environments with an ability to prioritize the relationship between customer and consumer

 

Special Sauce* (nonessential skills & nice to haves):

  • Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective.
  • You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries.
  • You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them.

 

Our Spread of Total Rewards (benefits):

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare
  • Commuter benefits

 

*Bread puns encouraged but not required

 

 

 

#LI-REMOTE

#LI-SO1

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Bready* for a change?

Apply now

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.

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