Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The mission of Sr. Manager Partner Operations within the Care Organization is to ensure optimal partnerships with our key BPO partners by driving continuous performance and process improvements at their site locations. A successful candidate will leverage their expertise and collaborative mindset to process optimization and performance improvements in our Key Performance Metrics (KPIs) in partnership with the Leadership and Management teams at this vendor. In doing so, this role will help to achieve Care’s primary goal of delivering great service and successful outcomes for our customers.
This is a hybrid position and will require some onsite attendance at our Chicago, IL location.
About this roll*
A key element of this role will be to help identify performance and process gaps for a new line of business at Toast’s partner location. This role will be responsible for not only identifying opportunities, but creating solutions to improve the overall team performance. This specifically pertains to, but is not limited to, ramp up and headcount processes, performance measurement and KPI tracking, training strategy, culture and recognition programs, data and reporting, etc. Constraints include but are not limited to team goal attainment, knowledge base content, agent workflows, interaction with cross-functional teams.
Do you have the right ingredients*?
Our Spread of Total Rewards
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
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