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Technical Support Specialist - Kitchen Campaign

Customer Success

Technical Support Specialist - Kitchen Campaign

  • R7559
  • Omaha, Nebraska, United States
  • Customer Success

Customer Care Specialist - POS Kitchen

Start Date: 3/13/2023 Class - Training is 5 weeks on-site in the Omaha, NE office. There is no PTO allowed during training. 

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106

Hourly Rate: $18.75 per hour

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is an industry leader and we know that at the core of our success our are Toasters providing world-class experiences. Our Customer Care Specialists are driven with purpose to resolve solutions and act as Toast experts to help Toast’s customers thrive! Care Specialists work as one team to answer incoming customer questions from multiple channels including phone (primary), chat and email. You will need to be hungry for learning everything, ’Toasty,” to showcase how our rapidly expanding hardware and software suite is better together!

About this roll* 

  • The majority of time spent is customer-facing, solving complex problems via phone (primary), email, and chat
  • Delights customers through expertise with empathy while demonstrating to customers how Toast products work better together
  • Works and communicates cross-functionally
  • Ability to diagnose and recommend solutions that will prevent repeat issues

Do you have the right ingredients*? 

  • Excellent problem solving, critical thinking, deductive reasoning, organization and communication skills
  • Confident in asking probing questions to troubleshoot to find solutions
  • Comfortable working under pressure in stressful situations
  • Ability to navigate within a fast-paced environment and operates good judgment making

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required



The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$18.75—$18.75 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

Apply now

U.S. Candidate Demographic Questions

We invite applicants to share their demographic background information as part of the application. This information will be used for compliance purposes as well as to identify areas of improvement in our hiring process and to support diversity initiatives at Toast. Completion of this form is mandatory, however, individuals are not required to share this information and may select “I don’t wish to answer” in response to any demographic questions. Your responses to demographic questions will not affect your application status. By submitting your application, you acknowledge and consent to the use of your information for the purposes described above.

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.  If you think you've been scammed, reference this site for more info.

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