At Toast, we are on a mission to relentlessly improve Customer Experience, and we are looking for a dedicated individual to play a critical role in this journey. This position will focus on analyzing "bottom tier" customer experiences within Care, identifying key process pain points, and defining challenges through data-driven insights. You will collaborate with stakeholders across the organization to recommend and implement long-lasting improvements. As the primary driver of continuous improvement for our Care “bottom tier” processes, this role will be instrumental in fostering a culture of customer-centric innovation and excellence at Toast.
We are seeking a dynamic professional with a proven track record in tackling complex, ambiguous challenges within the customer support landscape. The ideal candidate is passionate about enhancing the experience for both Customers and Agents, leverages a data-driven approach to analyze issues and recommend improvements, and excels at driving multifaceted initiatives forward. This individual must be comfortable in a fast-paced, ambiguous, and impact-oriented environment. You will have the opportunity to make a massive impact in this role, and be part of a core team that is leading the way on changing how we serve our customers.
If you're passionate about Customer Care, data-driven continuous improvement, and making a tangible impact, we want to hear from you!
About this roll* (Responsibilities)
Do you have the right ingredients*? (Requirements)
Special Sauce* (Nice to Haves)
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
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We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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