WEBVTT
Kind: captions
Language: en-US

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My prior restaurant experience,

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I was a hostess. On one of my first days,

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they said,

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"Why don't you try to be a server
and bring some water over to this table?"

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In that moment,
I spilled the entire tray of water

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all over the entire table
and I was so embarrassed.

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And it made me feel like a restaurant
is home because you can make mistakes

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and it's okay.

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It definitely helps.

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In terms of my current role,
I'm able to see firsthand and ensure

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that Toast is properly staffed to assist
any kind of volume that's coming through.

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That's what I love about restaurants

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the most, is that it's like it's
where people go.

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If you have a bad day, you're like,
"Oh, can we go get some pizza?"

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or if you're having a great day, like,
"let's go get some apps, have a good day."

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It's just where you go for all life's
moments and the restaurants are there

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to just help
you get through it or celebrate it.

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I think the way that I connect
to the mission the most really is

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just understanding
how tough of an industry,

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the restaurant industry really is
and just wanting to do what I can

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to make it easier for them.

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They have so many things
that they already have to worry about.

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Their POS
and everything attached to that shouldn't

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be another one of those things.

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I think that

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because I know a lot of the pain points
that restaurants have,

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especially because
I worked on a food truck, for example,

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I know that having the Toast system
helps a lot more.

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We have a number of people
that do have restaurant experience

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and people that don't.

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So just kind of helping them understand
the stresses of it definitely helps a lot.

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Being able
to kind of walk them through a day

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in the life of a restaurant owner
and things like that.

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Just being able to develop tools
for the staff to

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spend less time
working on the point of sales

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and more time
working directly with their customers,

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I think it adds a lot to that experience.

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And if we give a little bit of that
time back because of the efficiencies

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that some of our systems add,
I think that's amazing.

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With the employees

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working in restaurants,
we feel dealing with all the technology,

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dealing with POS systems,

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and with me having like going into Toast,

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I can always suggest new ideas,
new innovations.

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Everything that I do

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helps me be more customer obsessed
because of that background.

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Just, you know,
who's on the other end of that phone.

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My name is Kim.

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I am Cassie Kimbrough.

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My name is Josh.

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My name is Chief Kuwahara. And I am.

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I am. And I. And I am a Toaster.