This role is remote, or hybrid if based in Boston.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About the Product Operations TeamThe Product Operations team at Toast is on a mission to empower our Product teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact.
About this Roll* (Responsibilities)As Principal, Product Operations, you will play a pivotal role in enabling and accelerating Product teams. This role is ideal for a former Product Manager or Product Ops leader who deeply understands the craft of Product Management—someone who has built products, navigated complexity, and knows firsthand what a high-performing product organization looks like.
You will take a systems-thinking approach to improving how our teams work, helping them stay aligned, move fast, and scale effectively without unnecessary friction. Your work will focus on enhancing collaboration, improving decision-making, and ensuring Product teams have the right structures and support to do their best work.
You are a strategic operator with a keen ability to spot opportunities for improvement and drive change through influence rather than authority. You understand that great products are built by empowered teams, and you focus on creating the conditions in which they can thrive. In this role, you will:
Do you have the right ingredients*? (Requirements)
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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