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The Customer Success Team is dedicated to ensuring our customers receive maximum value from Toast so they can do what they love and thrive. Our teams are responsible for helping customers get up and running easily, delivering ongoing value and satisfaction, and providing timely issue resolution along each stage of a customer's journey. To achieve this, Customer Success is comprised of various core teams who work together each day to deliver a world class experience to our customers.
The Operational Excellence team supports the Care organization in getting behind the “Why” and the “How” of our customer interactions using a business-focused analytical skill set. The team is passionate about using data to better understand the customer experience and bringing insights to action. Success for this team is being able to drive change through creative, data-driven thinking, influential storytelling, and a customer-centric mindset.
The Toast Education team’s mission is to drive measurable impact by empowering our customers, partners and employees to thrive through engaging learning experiences. The Toast Education team is comprehensive and spans across learning design, enablement, content, and program management with one centralized goal of supporting Toast and our customers.
The Customer Care team’s mission is to delight customers through expertise and empathy. Customers can call or chat into the particular Customer Care team that is skilled and equipped to resolve the customer issue. To thrive in Customer Care, you are resilient, hungry to learn, and motivated to deliver high quality customer interactions.
The Restaurant Success team strives to maximize customer value in service of protecting Toast revenue, while creating raving fans and successful restaurants. The team works directly with Toast customers in four segments: SMB, Regional Mid-Market, Mid-Market, and Enterprise. Each customer segment presents unique opportunities to engage and our RSMs strive to understand their needs and help drive towards their desired outcomes.
The Professional Services team helps restaurants thrive in a time of increasing complexity by connecting them with expert solutions to make technology effortless. Professional Services can play a key role in the post go-live experience enabling customers to stabilize faster and become more confident to expand. The two primary services offered by Professional Services is Menu and Email Marketing Pilots.
The Customer Experience team focuses on activities related to Toast’s customer experience design and delivery, is the central repository of experience measurement and insights, and drives Toast’s customer experience accountability and cultural transformation. They proactively collaborate with other cross-functional teams incorporating customer experience into strategic decision-making processes and closing key customer experience gaps.
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