Text

Toast Capital Collections Specialist I

Fintech

Toast Capital Collections Specialist I

  • R9543
  • Remote
  • G & A

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Collections Specialist I who will play an active role in working to recover outstanding balances of Toast Capital Loans. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. 

About this roll* (Responsibilities) 

  • Manage delinquent accounts across different lending products
  • Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
  • Work cross functionally with billing, accounting, and operational risk teams 
  • Address customer questions, concerns, and inquiries related to outstanding transactions 
  • Track and report portfolio performance metrics 
  • Assist with process improvement initiatives for Toast Capital Collections

Do you have the right ingredients*? (Requirements)

  • 1-2 years of relevant collections experience in the lending field 
  • Ability to work under pressure and strong attention to detail 
  • Ability to follow process and procedure throughout complex customer interactions.
  • Highly organized, self-motivated, flexible, and adaptable
  • Strong written and verbal communication skills 
  • Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements

Special Sauce* (Nice to Haves)

  • Familiarity with Salesforce and Excel
  • SQL is a plus

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

#LI-DNP

#LI-DNI

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$28.85—$28.85 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

Other recommended rolls* 

Mid Market Account Executive

R9479 Sales Sales : MM/Enterprise Sales
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? The Mid-Market Sales Executive is responsible for sal...

Associate Brand Designer, Brand Activation

G & A Boston, MA, United States R9509 Marketing Marketing : Demand Generation
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Brand Activation team is responsible for the design strategy behind bringing...

Senior Talent Acquisition Data Analyst

G & A R9534 Remote United States Remote, United States People & Places G & A : Recruiting
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The Senior Talent Acquisition Data Analyst will serve as a primary analytical re...

Apply now

U.S. Candidate Demographic Questions

We invite applicants to share their demographic background information as part of the application. This information will be used for compliance purposes as well as to identify areas of improvement in our hiring process and to support diversity initiatives at Toast. Completion of this form is mandatory, however, individuals are not required to share this information and may select “I don’t wish to answer” in response to any demographic questions. Your responses to demographic questions will not affect your application status. By submitting your application, you acknowledge and consent to the use of your information for the purposes described above.

Not You?

Thank you

Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.

Check out other rolls*