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Senior Systems Analyst, Billing & Collections

Enterprise Tech

Senior Systems Analyst, Billing & Collections

  • R10488
  • Remote
  • Remote, United States

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Working as part of a Product oriented delivery team focused on Billing & Collections, this role is accountable for supporting and optimizing billing and collections systems, ensuring efficient operations, and aligning processes that positively impact customers and meet requirements for financial policies and compliance (e.g., SOX). . Toast customers rely on our operations every day to serve their customers and this role will have a direct impact on their ability to be successful.

You will be a great fit for this role if you have experience operating at the intersection of business and technology, deeply focused on building functional requirements that developers love to solve for. You enjoy working through tough conversations on how to build the right thing, operating with a customer first mentality and then thoroughly reviewing and testing the product to ensure it meets the needs of stakeholders and the engineers that will provide ongoing support. Thriving in fast-paced environments, you feel urgency to deliver solutions to the most challenging problems. You love working with a variety of different roles and skill sets and operate as a critical point of stability and knowledge for your domain.

 

About this roll* (Responsibilities) 

  • Translates business concepts and requirements into software solutions and roadmaps, ensuring accurate documentation and alignment with stakeholders.
  • Collaborates with technical and non-technical teams to define, design, test and implement specific functional requirements of the system, as specified by the Product leaders and technology stakeholders (e.g., Systems Architects, Full Stack Engineers).
  • Update and manage the appropriate project and process documentation, representing dependencies in cross-functional forums. Prepare summary release notes that outline the functional and technical changes introduced by your product team as part of the ongoing release cadence. 
  • Identify, design, and implement platform configurations in the application stack, ensuring changes are successful at meeting the needs of the defined business requirements.
  • Work with application teams to develop manual/automated test plans to validate the functionality implemented throughout the development lifecycle.
  • Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders.
  • Identify and capture improvement opportunities (both functional and non-functional) to improve product quality and performance based on input provided by technology team members (ex. Admins, Product Owners, Full Stack Devs).
  • Coordinates with business leads on deliverables for training and adoption and business readiness for feature go live.

 

Do you have the right ingredients*? (Requirements)

  • Minimum 5 years of experience in an Systems Analyst role for billing systems or financial systems, with hands-on experience in ERP/CRM platforms like Salesforce, Oracle, Zuora Billing, or NetSuite.
  • Bachelor’s degree in computer science, engineering, or Finance related field.
  • Process driven and result oriented with high attention to detail.
  • Strong communication and problem-solving skills, with the ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
  • Excellent understanding of Order to Cash processes along with upstream and downstream process and system implications.
  • Strong understanding of SOX compliance, financial controls, and regulatory requirements.
  • Excellent understanding of Software Development Life Cycle Methodologies, particularly in Agile Scrum.

 

Special Sauce* (Nice to Haves)

  • Experience with Workato or similar iPaaS solutions
  • Experience with Snowflake or similar Cloud Data Platform
  • Experience with SQL
  • Administrative experience with Salesforce, NetSuite, Zuora Billing/RevPro, Stripe
  • Basic development experience in java, javascript, sql, python

 

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required


#LI-REMOTE

 

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$96,000—$154,000 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

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U.S. Candidate Demographic Questions

We invite applicants to share their demographic background information as part of the application. This information will be used for compliance purposes as well as to identify areas of improvement in our hiring process and to support diversity initiatives at Toast. Completion of this form is mandatory, however, individuals are not required to share this information and may select “I don’t wish to answer” in response to any demographic questions. Your responses to demographic questions will not affect your application status. By submitting your application, you acknowledge and consent to the use of your information for the purposes described above.

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.

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