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Care Account Operations Advisor

Customer Success

Care Account Operations Advisor

  • R10726
  • Omaha, Nebraska, United States
  • Customer Success

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Account Operations Advisors play an integral role in scaling Toast’s rapidly growing business by providing account maintenance, quality assurance of sensitive financial and tax information, supporting both our external customers and internal Sales and Customer Success teams. The success of the Account Operations team directly impacts the customer experience and satisfaction.

 

About this roll* (Responsibilities)

  • Become an expert in customer facing processes while delivering outstanding customer service via outbound phone calls, chat, and email.
  • Manage a case queue and provide answers to questions regarding contracts, accounts, and tax details.
  • Partner cross-functionally with Sales, Onboarding, Billing, Payments, and Finance teams throughout a customer's lifecycle to provide high-quality operational support.
  • Continually identify opportunities to improve productivity for our team and our stakeholders.
  • Demonstrate excellent attention to detail, double-check the accuracy of information and inputs in order to minimize onboarding and processing errors.
  • Additional ad-hoc responsibilities as assigned.

Do you have the right ingredients*? (Requirements)

  • 2+ years of customer service experience in the escalations space
  • Experience processing changes to customer accounts highly desired
  • Extreme attention to detail and meticulous organization
  • Strong technical aptitude
  • Excellent written and verbal communication skills
  • Confidence prioritizing and making time sensitive decisions in a fast-paced environment
  • Excellent time management and strong sense of urgency
  • Relentless problem-solver
  • Prior experience with Salesforce or other CRM tool is a plus

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required



The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$49,000—$78,000 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

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U.S. Candidate Demographic Questions

We invite applicants to share their demographic background information as part of the application. This information will be used for compliance purposes as well as to identify areas of improvement in our hiring process and to support diversity initiatives at Toast. Completion of this form is mandatory, however, individuals are not required to share this information and may select “I don’t wish to answer” in response to any demographic questions. Your responses to demographic questions will not affect your application status. By submitting your application, you acknowledge and consent to the use of your information for the purposes described above.

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.  If you think you've been scammed, reference this site for more info.

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