Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their businesses and delight their guests in new and innovative ways. Our mission is to empower the global restaurant community to delight their guests, do what they love, and thrive.
Bready* to make a change?
We are in the midst of a major transformation of our Customer Support approach to dramatically improve customer experience. As a Care Enablement Program Manager for Toast Now, you will play a critical role in driving that transformation by enabling agents to be successful and productive in an omnichannel support environment. This expansion to an omnichannel experience will require our processes and technology to fundamentally change, and for agent workflows to be fully redesigned.
You will be working directly with a set of cross-functional partners of product managers, strategy leads, and operations, working closely to deliver on both customer experience and agent satisfaction at scale (both internal and outsource partners).
This is a highly cross-functional role where you will work directly with cross-functional partners in product management, Care Strategy, Education, and Care Operations to deliver on both customer experience and agent satisfaction at scale (both internal and outsource partners). You’ll be an authority on the best enablement methods + approaches based on complexity and level of change, and align on approach with Care strategy + operations.
You’ll assess the current state of the business with regard to your programs and ultimately build robust, digestible, actionable, data and insights that can be delivered to front-line managers + senior managers that drive accountability and impact by reporting on actions and progress against goals.
About this roll*:
Do you have the right ingredients*?
Bonus:
Working Timings2:00 PM - 11:00 PM IST
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.
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