Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
At Toast, we are on a mission to help restaurants thrive by delivering technology that meets their needs today and empowers their future success. We are building the restaurant platform that allows businesses to adapt, take control, and focus on what they love: creating amazing dining experiences. Because our technology is purpose-built for restaurants by restaurant people, we understand the unique challenges of the industry and are committed to powering the restaurant of the future.
As a Customer Success Manager (CSM), you bring that mission to life. You will serve as the trusted advisor and main point of contact for our customers, helping them maximize the value of Toast. By building strong relationships, understanding their goals, and guiding them through best practices, you will drive adoption, satisfaction, and long-term success. To thrive in this role, you’ll need to be flexible, customer-obsessed, and energized by the opportunity to help restaurants grow in a dynamic, evolving market.
As our first CSM in Quebec, you will also play a foundational role in establishing Toast’s presence in this new market. This means shaping our approach to customer success in a bilingual environment, building the foundation for long-term growth, and partnering closely with Canadian and global teams to drive adoption and expansion across a growing customer base.
This is a remote role located in Quebec. We are seeking a candidate who currently lives in Quebec and can travel within the province to support customers.
About this roll* (Responsibilities)
Do you have the right ingredients*? (Requirements)
Special Sauce* (Non-essential Skills/Nice to Haves)
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.
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