Director, Product Analytics
About Toast Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About this Roll* (Responsibilities)Toast is establishing a Product Analytics & Insights function, and we’re looking for a Director to lead its formation and long-term success. This is a foundational leadership role with significant strategic influence and visibility. You will define the vision, build the team, and lead the charge in enabling data-informed product development across the company.
You will be responsible for shaping the future of product analytics at Toast—building a self-service insights culture, exploring applications of AI and emerging technologies, and eventually integrating data science capabilities that empowers every product team to make fast, confident, and customer-centric decisions.
While you'll oversee adoption of core tools like Amplitude, your north star is broader: enabling an insights ecosystem where data is discoverable, accessible, and actionable. You’ll work to remove friction in how product teams access behavioral and sentiment data, define metrics, experiment at scale, and understand user needs across the product lifecycle.
This role sits within the Product Operations team at Toast. The Product Operations team is on a mission to empower our Product teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact.
In this role, you will:
Do you have the right ingredients*? (Requirements)
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
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Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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