Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Bready* to make a change?
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
A Toast Enterprise Onboarding Technical Consultant is a passionate, process-focused professional with technical expertise in the entire suite of Toast Products for use in the Regional Mid-Market, Mid-Market and Enterprise line of business. The MM/ENT OTC’s primary function is to act as a guide for the technical configuration, documentation, and implementation of Toast’s largest customers. The OTC will alleviate pain points and ensure a seamless customer journey from Sales Handoff to RS handoff, by supporting the Onboarding Department and customers through complex technical implementation or configuration issues, and subsequently applying root cause analysis to address process, procedural and/or enablement gaps. They serve as the Onboarding team’s central technical escalation point and are considered Subject Matter Experts in the Toast system. They are a “Trusted Voice'' of Toast’s most up-to-date products, standard operating procedures and best practices to the greater Onboarding team and beyond and help to define product needs for Regional Mid-Market, Mid-Market and Enterprise customers.
An OTC must effectively and successfully solve & manage customer escalations and provide internal quality assurance sessions, bring internal tech initiatives to the finish line, act as a successful diplomat in cross-team relations, and be a leader on the OTC team.
OTC’s are expected to work autonomously under a team manager, and must be able to self-manage and self-prioritize their workload and cases based on customer need and Toast requirements.
About this roll* (Responsibilities):
Do you have the right ingredients* (Requirements)?
Special Sauce* (Non-essential Skills/Nice to Haves)
Our spread* of Total Rewards:
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
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The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
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Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.
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