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Talent Operations Manager

People & Places

Talent Operations Manager

  • R9575
  • Boston, Massachusetts, United States
  • People

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

 

Our Talent Operations team is the heartbeat of our People and Places function, responsible for building global scalable tools, processes and programs that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees. As the Talent Operations Manager, you will enhance employee experiences by providing unparalleled service across a spectrum of functions including onboarding, development, benefits, HR advising, and compliance. You’ll play a critical role in innovating and updating our delivery model, focused on providing exceptional service to our employees at scale. This role is a hybrid/remote role, with a preference for candidates who are able to commute to our Boston office.

 

About this roll* (Responsibilities) 

  • Implement and improve people processes and programs that operate effectively at scale including employee relations, performance,  benefits management, compliance and more!
  • Build key partnerships across the People and Places team and supporting functions.
  • Motivate, manage and develop a team that’s excited to make an impact. 
  • Communicate recommendations on initiatives and influence stakeholders through data and thoughtful interpretation of findings.
  • Ensure our people programs and systems are responsive, agile, and aligned with both our immediate goals and long-term vision.
  • Determine and measure team capacity and know how to identify and mitigate areas of inefficiency. 

 

Do you have the right ingredients*? (Requirements)

  • You have played a key role in scaling people team functions. 
  • You are hospitality minded and people centric. 
  • You are passionate about helping your team grow and thrive. 
  • You advocate for inclusive and equitable processes and program design. 
  • You are experienced with using HR systems including Workday and intranet tools. 

 

Special Sauce* (Nice to Haves)

  • You understand Global norms and nuances, particularly in Canada, India, Ireland, and the UK.



*We love a great bread/food pun

 

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

#LI-DNI 

 

 

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$100,000—$160,000 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

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U.S. Candidate Demographic Questions

We invite applicants to share their demographic background information as part of the application. This information will be used for compliance purposes as well as to identify areas of improvement in our hiring process and to support diversity initiatives at Toast. Completion of this form is mandatory, however, individuals are not required to share this information and may select “I don’t wish to answer” in response to any demographic questions. Your responses to demographic questions will not affect your application status. By submitting your application, you acknowledge and consent to the use of your information for the purposes described above.

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Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.  If you think you've been scammed, reference this site for more info.

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