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Life at Toast Blog

Growing our Global Sales Team

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Toast Careers

 

2022 was a big milestone for Toast, as we hired our founding sales team members in our first markets outside of the U.S. in Ireland, the UK, and Canada. We caught up with a few of them to hear more about their experiences so far. Check out what they had to say below:

 

What led you to Toast?

“I wanted a challenge at a company who is pioneering at a global scale– getting in early was a bonus! After working for almost two years in bars around Bondi Beach Sydney and being in sales for six years at Uber, AT&T, and two Aussie start-ups, it felt like a great way to combine my previous experiences.”

Jock K. - Senior Territory Account Executive, UK

 

“I have been working in sales since leaving college and even had a number of jobs working in the food/hospitality industry, from bars in the US to hotels in Dublin. In 2021, I opened a food truck as a pandemic project and when I heard Toast was expanding internationally, I thought my skills and interests aligned.”

Cian F. - Territory Account Executive, Ireland

 

“I have about 18 years of experience in sales and one of my former Just Eat directors introduced me to Toast. With further research and speaking to some of my prior colleagues who are in the restaurant tech industry, I kept hearing more positive feedback about Toast and it encouraged me to join the company.”

Dushan F. - Territory Account Executive, UK

 

“My mom actually owns a cupcake shop in Toronto so I had been looking for different POS systems with her for quite a long time, and we've been waiting for Toast to come here. I've worked for a few of our competitors in the past but became familiar with Toast when I visited my grandparents in the States. I kept saying, ‘I wish we had this feature. I wish we had their hardware!’ When I saw they were coming to Canada, my heart was set on joining that team and working with a product I truly believed in.”

Ashley C. - Territory Account Executive, Canada

 

 

 

How do you partner with the international customer success teams to ensure we're providing an exceptional experience to these new founding customers? 

“I aim to bring in stakeholders and set a plan with the customer early. It takes a village to get some venues installed, trained, and happy with the change and we all work together to ensure the customer has a great experience. It's what we call here at Toast, creating #1 raving fans.”

Jock K. - Senior Territory Account Executive, UK

 

“The Sales and Customer Success partnership is extremely important at the early stages of growth for us. We make every effort to educate one another on both problems and solutions. We update one another of any communication from our customers, which allows us to act fast and give them an exceptional experience. After this we share our findings and solutions to the wider team.”

Cian F. - Territory Account Executive, Ireland

 

“Here, communication is essential. I make sure I have good communication with our Customer Success and Onboarding teams while also closely collaborating with the Restaurant Operations team and introducing them to our onboarding consultants and field technicians in order to install our Toast system and ensure a seamless transition to Toast. Additionally, we offer in-house training for all of the workers (front and back offices), which is a huge help.”

Dushan F. - Territory Account Executive, UK

 

 

What excited you about being part of our founding team in one of our new global markets? 

“I wanted a challenge. Being one of the founding members, starting a market from scratch, in a country 24 hours from home sounded like a challenge I could have a good crack at! I also love being a part of the founding culture and having a close team to work with.”

Jock K. - Senior Territory Account Executive, UK

 

“I have always wanted to learn how companies grow into new markets. What better way to do it than be part of the Go-to-Market team?  I felt that having had experience starting a food truck– now a Toast customer, too– customers would resonate with me as I may be able to understand some of their issues having gone through some myself.”

Cian F. - Territory Account Executive, Ireland

 

“A successful company is built on a solid founding staff. I'm thrilled to join this founding team, contribute my expertise to Toast's success in the UK, and put my trademark behind this new venture as a core member.”

Dushan F. - Territory Account Executive, UK

 

“What I love about this industry is the people I meet–  people who work in restaurants are just so unique. It's also not just about trying to get people to buy something. I feel like I'm really educating people and guiding them in a positive direction for their business, which is then going to make their life that much better.”

Ashley C. - Territory Account Executive, Canada

 

“I like to be bold and embrace challenges. I thrive in a company like Toast that is flexible and enables me to think out loud. I truly trust my team and know there are a lot of people at Toast who can support me in-person or virtually.”

Julieta GM. - District Sales Manager, Canada

 

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How would you describe your team? 

“Smart, energetic, curious bunch of legends!”

Jock K. - Senior Territory Account Executive, UK  

 

We are one team who truly embrace the hospitality mindset. Our Sales team is always hungry and I enjoy being part of it.”

Cian F. - Territory Account Executive, Ireland

 

“I'm so happy to be part of a hard-working, fun-loving team. They are always ready to help one another, and all departments are working like One Team. I noticed everyone at Toast globally embraces a hospitality mindset and is always hungry to help our customers and other teams.”

Dushan F. - Territory Account Executive, UK

 

 

If a potential candidate wanted to hear your "why now is a great time to join Toast" pitch, what would it sound like? 

“It's the best feeling to be a part of something great before the majority catches on.”

Jock K. - Senior Territory Account Executive, UK

 

“We have just formally launched internationally. The growth plans are exciting  and we have the product to back it up!”

Cian F. - Territory Account Executive, Ireland

 

“This is the perfect time to join Toast. Regardless of your level of experience in the field, you can be a key player on a successful team. Before I joined, I only heard about Toast as a great company to work for in the US. The amount of support you get from the global leadership team is immense. They always value your hard work and support your career goals. Since the first day of operations in the UK, I have been a part of Toast. The leadership team has already taken action to support my career goals. I appreciate that a lot.”

Dushan F. - Territory Account Executive, UK

 

“We have a unique opportunity to make significant contributions to make our product for international use even stronger. Canada is ready for more technology here and restaurants are craving better technology for the hospitality industry.”

Julieta GM. - District Sales Manager, Canada

 

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