Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Bready* to make a change?
As an analyst on the customer onboarding strategy and operations (COSO) team, you will play a critical role in shaping the analytics and reporting strategy for our Onboarding Team’s delivery for New Customers joining the Toast platform. This team is responsible for driving alignment, establishing a single source of truth, and delivering insights that enhance the experience of customers and efficiency of our internal stakeholders. You will be partnering with our front line stakeholders to understand and identify how to measure quality, completeness and efficiencies for our internal teams. Leveraging best practices and prior experience to help define the future success metrics in an ever evolving onboarding process. Your work will directly improve the Customer Onboarding journey by identifying key bottlenecks, optimizing processes, and providing data-driven recommendations to ensure a seamless and efficient go-live experience for customers. The ideal candidate will have experience working with SaaS Business to Business customers, a strong understanding of data structures to support models, and the ability to aggregate and present data to senior stakeholders. Your ability to translate data into actionable insights and work cross-functionally with Sales, Operations, and Product teams will be essential for success.
About this roll*:
Do you have the right ingredients*?
Our spread* of Total Rewards:
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments. Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.
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