Associate Customer Care Advisor - Bengaluru, India
Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Toast Account Operations (TAcO) campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments.
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About Toast:
Toast, Inc. is a Boston-based technology company that specializes in providing cloud-based restaurant management software. Their primary product is a point of sale (POS) system designed specifically for restaurants.
POS System: This core product helps restaurants manage orders, payments, and customer information efficiently.
Restaurant Management: Toast offers tools for managing various aspects of restaurant operations, including inventory, employee scheduling, and reporting.
Guest-Facing Technology: Toast provides solutions like online ordering and reservations to enhance the customer experience.
Integration: Toast integrates with other restaurant-related software and services, such as delivery platforms and accounting systems.
In essence, Toast aims to streamline restaurant operations, increase efficiency, and improve customer satisfaction through its technology platform
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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