Candidate Experience Specialist

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Position : FTE

Location : Bangalore

Work Model : Hybrid ( at least 2 days in office per week however to be flexible for more WFO days considering the nature of the work) 

(Job Summary)

We are looking for a highly organized and detail oriented Interview Scheduler to join our Candidate Experience Team. In this role, you will be responsible for co-ordinating interviews between candidates and hiring managers, ensuring a smooth and efficient interview process. You will play a key part in providing an exceptional experience for our candidates while supporting our recruiting efforts.

(Responsibilities)

• Recruitment Coordination: Assist with the coordination of recruitment activities, including scheduling interviews, assessments, and pre-employment checks. Coordinate travel arrangements and logistics for candidates, as needed. Ensure a smooth and efficient recruitment process by maintaining communication with candidates, recruiters, hiring managers, and other stakeholders.
• Candidate Experience: Serve as a point of contact for candidates throughout the recruitment process. Provide timely and professional communication to candidates, responding to inquiries, providing updates, and ensuring a positive candidate experience at every touchpoint. Collect feedback from candidates to identify areas for improvement and enhance the overall candidate experience.
• Interview Support: Coordinate interview schedules, reserve interview rooms, and arrange necessary resources. Provide candidates with interview details, including logistics, interviewers' information, and interview formats. Ensure a smooth interview experience for candidates by addressing any questions or concerns.
• Employer Branding: Support employer branding initiatives by ensuring a positive and consistent candidate experience. Contribute to the development of recruitment marketing materials, such as job descriptions, job advertisements, and company profiles.
• Compliance and Documentation: Stay updated on relevant employment laws, regulations, and compliance requirements. Ensure recruitment processes align with legal and ethical standards. Maintain accurate and organized recruitment documentation, including candidate records, consent forms, and recruitment-related communications.

(Requirements)

• 3+ years experience as a Recruitment Coordinator, Candidate Experience Specialist, or a similar role within a recruitment team.
• Familiarity with Applicant Tracking Systems (ATS) and other Interview Scheduling Tools (e.g. Greenhouse/Goodtime or any other scheduling tool)
• Proven ability on handling virtual interview platforms (e.g. Zoom/ Bright Hire)
• Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy in data management with an ability to handle confidential information.
• Excellent communication skills both written and verbal, with a focus on providing a positive candidate experience and an ability to engage with a wide variety of stakeholders.
• Customer service mindset with a commitment to delivering exceptional service to candidates and internal stakeholders.
• Strong interpersonal skills and the ability to build relationships with candidates, recruiters, and hiring managers.
• Understanding of employment laws, regulations, and best practices related to recruitment and candidate management..

If you are a pro-active, detail-oriented individual who thrives in a fast paced environment and enjoys coordinating logistics, we encourage you to apply for this position in our Candidate Experience Team.

What you'll need to thrive (Requirements)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.