Text

Director, Hardware Quality

Hardware

Director, Hardware Quality

  • R10870
  • Taipei City, Taiwan
  • Customer Success

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Director of Hardware Quality to join our growing Hardware Supply Chain Operations team. This individual will play a key role in setting Manufacturing Quality strategy to align with business needs and provide leadership, direct and manage day-to-day manufacturing quality activities to ensure products are built to specifications and meet all quality objectives. This position will manage a small team (Taipei) and report directly to the Senior Director of Commercial & Supply Management 

Responsibilities:

  • Provide leadership through strategic direction and active engagement to align Manufacturing Quality functions and priorities with Toast business goals
  • Partner with key stakeholders in Hardware Engineering, Product, Operations and Business leaders across the organization to ensure quality objectives are defined and met
  • Partner with Commercial & Supply Chain teams to support new supplier selection, evaluation, and approval process
  • Coordinate all quality-related activities at supplier sites to solve daily quality issues of components and products using 8D method in both NPD & MP stage
  • Take quick containment actions to avoid line down situations and drive effective CAPA to avoid recurrence of issues
  • Ensure suppliers understand and implement all quality standards, procedures, and requirements needed to manufacture Toast products
  • Drive the use of quality tools at the suppliers to predict quality risk early during the NPD stage (PFMEA, PQCP, FAI, Cpk, CMF test, Reliability test, etc.)
  • Drive improvement actions at the suppliers, monitor and assess supplier performance using supplier scorecard 
  • Identify process and design improvement opportunities and drive improvement with internal R&D, Manufacturing, Supply Chain, and Suppliers
  • Develop people to achieve high performance by providing direction, coaching, and mentoring to Quality team members in setting priorities, work direction and objectives, technical skills, and talent development
  • Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions
  • Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automation, and more

Requirements:

  • Visionary leader who is results-oriented, can drive continuous improvement with both suppliers & internal cross-functional teams
  • Bachelor’s degree or above in Mechanical or Electrical engineering
  • 10+ years experience in quality engineering area, 5+ years as Quality Manager  
  • Proactive working attitude and a strong sense of ownership
  • Considerable knowledge of mechanical/electrical parts quality control, especially: Display Touch Panel. Power Supply, PCBA, Components, Cable, etc.
  • Knowledge of RoHS, Prop 65, WEEE, etc. 
  • Considerable knowledge of Quality Management Systems, Reliability, Process and Quality Audit; Considerable knowledge of APQP/PPAP process
  • Ability to speak and write in multiple languages - English, Mandarin, Taiwanese
  • A minimum of a bachelor's degree is required.
  • This role follows a hybrid work model, requiring a minimum of two days per week in the office

 

 

 

 

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Bready* for a change?

Apply now

Other recommended rolls* 

Senior Engineering Manager, Hardware & Supply Chain

Bengaluru, Karnataka, India R10377 Bengaluru Karnataka India Bengaluru, Karnataka, India Enterprise Tech R & D : Enterprise Architecture & Systems Engineering
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As a Senior Engineering Manager focused on Hardware & Supply Chain,  you will be...

VP of Revenue Marketing, New Business

R10617 Remote United States Remote, United States Marketing Marketing : Demand Generation
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. This is a mission-critical role at Toast, responsible for building and driving s...

Customer Growth Account Executive

Boston, MA, United States R8583 Sales
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Customer Growth Sales team is a growing team at Toast!  You’ll be calling in...

Apply now

Not You?

We have emailed you a code to verify your identity. Please check your spam/junk folder if you don't receive the email in your inbox.

Thank you

Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site.  If you think you've been scammed, reference this site for more info.

Check out other rolls*