Director, Procure-to-Pay Operations

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Bready* to make a change? 

The Director of Procure-to-Pay Operations is responsible for overseeing and optimizing Toast’s procure-to-pay (P2P) processes, ensuring operational excellence, compliance, and alignment with company objectives. This role plays a key part in maintaining and improving P2P workflows, metrics, and controls, while also supporting the broader procurement strategy. About one-third to one-half of the role entails advancing the P2P roadmap, monitoring key performance indicators, and ensuring procurement and accounts payable operations consistently meet or exceed established standards and benchmarks.

In the rest of the role, this Director is expected to partner closely with India departmental leadership, specifically Accounting, Revenue and Tax, along with cross-functional stakeholders such as India Site Management and India Country Leader. 

This Director will report directly to the VP of Procure-to-Pay and will be responsible for providing inspirational leadership and career development opportunities for the entire team, including P2P, Accounting, Revenue and Tax.

About this roll*  

1. a) Direct Operational Responsibilities for Procure-to-Pay team:

• Manage a team of Procurement and Accounts Payable Managers and Specialists to manage all P2P-related conversations 
• Spearhead impactful change management initiatives within the procure-to-pay team to foster a culture of continuous improvement, data-driven decision-making, and scalability
• Provide day-to-day operational support for procurement activities, including managing stakeholder inquiries, triaging requests, and coordinating approvals across the P2P lifecycle
• Develop, maintain, and communicate key metrics and performance indicators related to the Procure-to-Pay (P2P) process; design dashboards and reporting tools to drive visibility and accountability
• Serve as a central point of coordination between Accounts Payable, Vendor Management, Procurement Operations, and Strategic Sourcing to ensure seamless transaction flow across the P2P function; proactively resolve process bottlenecks and delays
• Identify and implement process improvements to increase operational efficiency, scalability, and compliance across the P2P landscape; adopt an ownership mindset to support the evolving needs of the organization
• Collaborate with department leadership to advance the P2P roadmap, contributing to strategic initiatives, special projects, and procurement systems enhancements
  
  

1. b) Indirect Responsibilities for Accounting, Revenue and Tax teams:

• Collaborate with global finance leaders in India to align on shared services-specific and other broader strategies, and use local knowledge and experience to influence direction
• Partner with global finance leaders to support Toast’s strategy to build a center of excellence in India and enable the teams to scale in the region.
• Collaborate with the local People team to bring Toast’s global talent programs to life for Finance employees in India, ensuring that employees can have a long and fulfilling career path at Toast. Ensure appropriate training and development opportunities are available.
• As a member of the Toast India leadership team, collaborate with other members of the leadership team on important matters impacting the company’s teammates and operations in India.
• Collaborate with global finance leaders and with Toast’s local Talent Acquisition team to attract and retain the outstanding talent needed to fulfill Toast’s business plans in India.

• Collaborate with global finance leaders in India to align on shared services-specific and other broader strategies, and use local knowledge and experience to influence direction.

Do you have the right ingredients*? (Requirements)

• 15+ years of Procurement, Finance leadership experience, including shared services experience with a multinational company. 
• 10+ of experience leading and managing people managers.
• Seasoned professional that has experience in building high-performing teams in India, scaling the teams, and partnering closely with the US-based functional leaders.
• Bachelor’s degree in Supply Chain, Information Technology, Business, Accounting, or related fields.
• Experience working with ERP systems such as Netsuite, Coupa, Zip. 
• Demonstrated strength in partnering with global leaders to develop strategies and plans that meet business needs.
• Excellent communication and influencing skills, including across cultures.
• Flexibility to work across time zones to enable collaboration across international teams working US time zones.