Director, Revenue Operations

Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change? 

Toast is growing in India! We are building a captive Finance shared services team, specifically within the Billing and Collections department. As a local Finance shared services team leader, you’ll collaborate with Toast’s global Revenue Operations leader to enable their strategies, and build a high-performing revenue operations team in India. This is a dynamic role that will be foundational in the creation of our revenue operations and finance shared services strategy, and in providing inspirational leadership and career development opportunities for our team.

About this roll* (Responsibilities)

• Collaborate with global finance leaders to align on shared services-specific and other broader strategies, and use local knowledge and experience to influence direction.
• Partner with global finance leaders to support Toast’s strategy to build a center of excellence in India and enable Toast's order-to-cash operations to scale in the region.
• Understand and help refine KPIs, SLAs, SOPs, and other work guidance developed by global revenue operations for the India team, to ensure high-quality work, effective performance monitoring and accurate reporting.
• Establish a culture of accountability and performance excellence by analyzing data to identify trends, areas for improvement, and the root causes of inefficiencies.
• Implement systems for ongoing evaluation and improvement of best practices to guarantee innovation and consistent execution of processes across all business units.
• Partner with customer-facing teams to align Billing and Collections processes and policies with a customer-centric approach.
• Collaborate with global finance leaders and with Toast’s local Talent Acquisition team to attract and retain the outstanding talent needed to fulfill Toast’s business plans in India.
• Collaborate with the local People team to bring Toast’s global talent programs to life for Finance employees in India, ensuring that employees can have a long and fulfilling career path at Toast. Ensure appropriate training and development opportunities are available.
• Provide inspiring leadership to the Revenue Operations, Billing and Collections team in India, connecting them to the broader global Finance team and Toast’s mission.
• As a member of the Toast India leadership team, collaborate with other members of the leadership team on important matters impacting the company’s teammates and operations in India.

Do you have the right ingredients*? (Requirements)

• 15+ years of Finance leadership experience, including shared services experience with a multinational company or GIC’s
• 8+ of experience leading and managing people managers 
• Bachelor's degree in Finance/Accounting; masters degree a plus.
• Strong understanding of finance and accounting operations
• Demonstrated strength in partnering with global leaders to develop strategies and plans that meet business needs.
• Outstanding leadership skills and the ability to effectively manage and inspire a team.
• Proven ability to leverage data insights to track performance and drive business decisions.
• Excellent communication and influencing skills, including across cultures.
• Flexibility to work across time zones to enable collaboration across international teams working US time zones.
• Nice to have experience: working with various billing and collections systems (ex. Zuora, NetSuite, Salesforce)

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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