Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
As a Customer Onboarding Systems Analyst, you will be responsible for the technology stack of our Onboarding Consultants. This role will work closely with the leadership of our Horizon 3 Onboarding Teams to enable them to meet the needs of our newest and most complex customers. For context, the Horizon 3 teams are responsible for activating new Toast customers in International Markets, Retail, and major Enterprise Brands (Hotels, Franchised Restaurants, and Stadiums). You’ll be on point for administering the tool that those teams use every day.
Specifically, you’ll help with crafting our end user experience in Project Management, CRM, Field Service, and Scheduling tools. You’ll help provide solutions that meet the rapidly evolving business needs of the organization, creating transparent processes in our existing implementations of Onboarding Tools, and collaborating with developers to design new deployments when needed. You’ll take ownership of the functional data for this team, ensuring its accuracy and reliability while making it easy to summarize effectively for both internal executives and external stakeholders. Finally, you’ll partner directly with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes, and educate employees on the effective use of the technologies and processes necessary for the business to operate.
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We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
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The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
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Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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