Internal Communications Manager

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are working on behalf of the restaurant and food and beverage retail communities, empowering in-person businesses to succeed in a digital world. Our purposeful innovation is rooted in the belief that the future of hospitality is human-first, and our technology is built to create a world where hospitality is always good business. We're looking for a communications leader who shares our passion for the humanity of hospitality and the tech that makes it possible.

As an Exec & Internal Comms team, we help employees believe in Toast’s mission and strategy, feel they belong, and know that their work matters to Toast’s success. This role sits within the Communications function in Marketing, supporting our global communications initiatives, which are key drivers of Toast culture.

As an Internal Communications Manager, you will shape the narrative for employees and play a pivotal role in educating and engaging Toasters across the business, crafting communications that inspire action and help us deliver for our customers.

About this roll* (Responsibilities):

• Strategic Communications & Counsel: Act as a trusted advisor to senior leaders and cross-functional partners (including Finance, IT, Product, Marketing, etc.) to develop communication strategies for critical business changes, ensuring messaging is cohesive, consistent, and drives desired business outcomes.
• Program management: Lead high-impact internal events including All Hands and AMAs via project planning, content creation, communications, and event management.
• Weekly newsletter: Own our weekly global newsletter, keeping employees informed and engaged, and seeking out new ways to improve.
• Analytics and reporting: Capture insights and feedback to inform channel strategies, messaging, and employee engagement. Manage team systems and tools to stay organized and connected to company-wide releases.
• General communications: Support general team operations, agenda setting and note taking/meeting reporting, special projects, and other communications responsibilities as needed, maintaining efficiency and capacity across the function.

Do you have the right ingredients*? (Requirements):

• 6+ years of experience in communications, ideally in the internal and/or exec communications space.
• Exceptional writing, editing, and storytelling skills, with a proven ability to distill complex information into clear, compelling narratives for a broad audience and adapt tone for different channels/teams
• Excellent organizational skills, attention to detail, and proven ability to manage multiple projects and deadlines simultaneously.
• Strong proficiency in presentation tools (e.g., Google Slides, PowerPoint) and a willingness to learn new analytical and reporting platforms. Ability to develop video and creative assets in partnership with production teams.
• Intellectual curiosity, a proactive, "bias for action" mindset, and a deep interest in the restaurant industry.
• Excellent interpersonal and collaboration skills, essential for working across internal teams (e.g., Marketing, Legal, Investor Relations) and external partners.
• Foundational understanding of AI and demonstrates proficiency and comfort in leveraging LLM platforms for content creation and analysis.
• The ideal candidate will have experience working at public companies and in tech. 
• Bonus points: If you have restaurant or hospitality experience. Whether you were a bartender in college or on a mission to try every pizzeria in your city, you follow food media and have a vested interest in the hospitality industry as well as a general understanding of how it works from front to back of house.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.